Refund Policy

Introduction

At Gentle Impulse, we want you to be completely satisfied with your purchase. We understand that sometimes a product or service may not meet your expectations. This Refund Policy outlines our guidelines for refunds and returns to ensure transparency and fairness in our transactions.

This policy applies to all purchases made through our website gentleimpulse.sbs, including digital products, physical products, courses, and services.

Physical Products

Refund Conditions

For physical products (such as art prints, books, art supplies, etc.), we accept returns and provide refunds under the following conditions:

• The item is returned within 14 days of receipt
• The item is in its original condition and packaging
• The item is unused and undamaged
• You provide proof of purchase (order number or receipt)

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the item
• Provide clear photos of the damage or defect
• We will arrange for a replacement or full refund, including shipping costs

Return Shipping

For standard returns (non-defective items), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue refunds for items that are lost during return shipping.

For damaged or defective items, we will provide a prepaid return label or reimburse the return shipping costs.

Digital Products

Refund Conditions

Due to the nature of digital products (e-books, tutorials, digital art files, etc.), all sales are generally final once the product has been downloaded or accessed. However, we consider refund requests under the following circumstances:

• Technical issues that prevent you from accessing the product (after our support team has attempted to resolve the issue)
• The product is substantially different from what was described
• The request is made within 7 days of purchase and before significant use of the product

Refund requests for digital products are evaluated on a case-by-case basis. We reserve the right to deny refunds for digital products if we detect abuse of our refund policy or excessive refund requests from the same customer.

Online Courses and Workshops

Refund Conditions

For online courses and workshops, we offer the following refund options:

• Full refund if requested within 7 days of purchase and before completing more than 15% of the course content
• Partial refund (50%) if requested within 14 days of purchase and before completing more than 30% of the course content
• No refund after 14 days of purchase or if more than 30% of the course content has been accessed

For live workshops or scheduled events:

• Full refund if cancellation is made at least 7 days before the scheduled event
• 50% refund if cancellation is made 3-6 days before the scheduled event
• No refund for cancellations less than 3 days before the event

In exceptional circumstances (serious illness, bereavement, etc.), we may consider refunds outside these timeframes. Please contact our support team with appropriate documentation.

Services

Refund Conditions

For consulting services, custom artwork, or other personalized services:

• Full refund if canceled at least 7 days before the scheduled service date
• 50% refund if canceled 3-6 days before the scheduled service date
• No refund for cancellations less than 3 days before the service date

For custom artwork or commissions:

• The initial deposit (typically 50% of the total price) is non-refundable once work has begun
• If you are not satisfied with the final work, we will make reasonable revisions as outlined in our service agreement
• Full refunds will only be issued if we fail to deliver the service as described in our agreement

Subscription Services

Refund Conditions

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting us
• No refunds are provided for partial subscription periods
• After cancellation, you will continue to have access to the service until the end of your current billing period

For annual subscriptions paid in advance:

• Prorated refunds may be issued if cancellation occurs within the first 30 days
• No refunds are provided after the first 30 days of an annual subscription

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +44 7322 516680
2. Provide your order number or proof of purchase
3. Explain the reason for your refund request
4. Include any relevant information or documentation (photos of damaged items, technical issues, etc.)

Our team will review your request and respond within 2 business days.

Refund Processing Time

Once your refund is approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds are usually processed within 1-3 business days
• Bank transfers may take 5-7 business days to appear in your account

Please note that the exact timing depends on your payment provider and banking institution.

Exchanges

For physical products, we offer exchanges if you received the wrong item or if the item is defective. To request an exchange:

1. Contact our support team within 14 days of receiving the item
2. Provide your order number and details about the item you wish to exchange
3. Return the original item in its original condition

We will cover the shipping costs for sending the replacement item. If the replacement item has a different price than the original purchase, the difference will be charged or refunded accordingly.

Exceptions and Special Circumstances

The following items or situations are not eligible for refunds:

• Gift cards (except where required by law)
• Downloadable software or digital products that have been significantly used
• Custom-made or personalized items (unless defective)
• Purchases made through unauthorized resellers or third parties
• Items marked as "Final Sale" or "Non-Returnable"

In exceptional circumstances (such as extended illness, natural disasters, or other significant events), we may consider refund requests outside our standard policy. These are evaluated on a case-by-case basis.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at: